1. About these terms
These Terms of Service (“Terms”) apply to all services supplied by Crewcommander Pty Ltd (ABN 72 702 557 202) (“Crewcommander”, “we”, “us”, “our”), including workforce planning, crew scheduling, labour hire coordination, compliance administration and related consulting services. By engaging us, accepting a quote, or using our website at https://crewcommander.site, you agree to be bound by these Terms. If you do not agree, please do not use our services.
2. Services
We provide workforce and crew management solutions tailored to each client. The specific scope, deliverables, timeframes and fees for your engagement will be set out in a written quote, proposal or service agreement. Any variation to that scope must be agreed in writing by both parties before it takes effect. We may engage suitably qualified subcontractors to assist in delivering services, provided we remain responsible for the overall standard of work.
3. Quotes and engagement
Quotes provided by Crewcommander are valid for 30 days unless otherwise stated and are subject to change if the scope of work changes. A quote is an invitation to treat and does not constitute an offer by us. An engagement begins only when you accept a quote in writing (including by email) or when services commence at your request, whichever occurs first.
4. Fees, invoices and payment
Fees are as set out in your accepted quote. Unless otherwise agreed in writing, invoices are payable within 14 days of the invoice date by direct bank transfer. Late payments may attract interest at a rate reasonably determined by us, and we may suspend services while amounts remain overdue. You are responsible for any government charges, levies or statutory costs applicable to your engagement, except where we have agreed in writing to bear them.
5. Cancellation and variations
If you cancel a confirmed engagement, you may be liable for reasonable costs already incurred, including time worked, sourcing costs and third-party commitments made on your behalf. We will always provide reasonable written notice of any change we need to make to scheduled services and will work with you to minimise disruption.
6. Your responsibilities
You agree to provide accurate and complete information reasonably required for us to deliver services, including site access details, role requirements, safety information and any licences or tickets your workers must hold. You are responsible for maintaining a safe working environment at your sites and for complying with all applicable workplace health and safety, employment and immigration laws in relation to workers placed or coordinated under your engagement.
7. Confidentiality and privacy
Both parties agree to keep confidential information obtained in connection with an engagement secure and to use it only for the purpose of delivering the services. Our handling of personal information is described in our Privacy Policy. Neither party will disclose the other’s confidential information without written consent, except where required by law.
8. Intellectual property
All methodologies, templates, schedules, rosters and tools we create remain our intellectual property, and we grant you a non-exclusive licence to use them for your internal business purposes during and, where fees are paid in full, after the engagement. You retain all rights in the information and materials you supply to us.
9. Australian Consumer Law
Nothing in these Terms limits or excludes any rights and remedies you have under Schedule 2 of the Competition and Consumer Act 2010 (Cth) (the Australian Consumer Law) or any other applicable legislation that cannot lawfully be excluded. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. To the maximum extent permitted by law, our liability for a failure to comply with a consumer guarantee is limited, at our option, to supplying the services again or paying the cost of having the services supplied again.
10. Limitation of liability
To the extent permitted by law, we are not liable for indirect, special or consequential loss, loss of profit or loss of business opportunity arising from the services. Subject to the previous clause and to clause 9, our total liability arising out of or in connection with an engagement is limited to the fees paid by you for the specific services giving rise to the claim. Nothing in this clause excludes liability that cannot be excluded by law, including for anything we cannot lawfully exclude under the Australian Consumer Law.
11. Force majeure
We are not liable for delays or failures in performance caused by events beyond our reasonable control, including natural disasters, industrial action, pandemics, government restrictions or failures of third-party suppliers. Where such an event occurs, we will notify you promptly and agree on a reasonable revised timeline.
12. Termination
Either party may terminate an engagement by giving 14 days’ written notice, or immediately if the other party commits a serious breach that is not remedied within 7 days of written notice. On termination, you must pay for all services performed and costs incurred up to the date of termination. Clauses relating to confidentiality, intellectual property, liability and governing law survive termination.
13. Website use
Content on this website is general information only and does not constitute contractual, legal or employment advice. You must not misuse the website, attempt unauthorised access, or copy content for commercial purposes without our written permission.
14. Governing law
These Terms are governed by the laws of Victoria, Australia. The parties submit to the jurisdiction of the courts of Victoria and the Commonwealth of Australia.
15. Changes to these terms
We may update these Terms from time to time. The current version will always be published on this page with the date of last update. Continued use of our services after publication constitutes acceptance of the updated Terms.
16. Contact
Questions about these Terms can be sent to ceo@crewcommander.online. Crewcommander Pty Ltd, ABN 72 702 557 202, Melbourne VIC.